Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed on Cosmic Tatva (operated by COSMIC TATVA LLP) are processed, shipped and delivered.

1. Where We Ship

We currently ship within India only, to the locations and PIN codes serviceable by our courier partners. If your PIN code is not serviceable, you will be informed at checkout or contacted by our team after the order is placed, and any prepaid amount will be returned as described in our Return, Refund & Replacement Policy. We do not ship internationally at this time.

2. Order Processing Time

• Orders are usually processed, packed and handed to our courier partner within 1–2 business days (Monday to Saturday, excluding public holidays) of the order being confirmed.
• Prepaid orders are processed only after payment is successfully verified by our payment gateway. Cash on Delivery orders are processed after the order is placed and, where required, after confirmation by phone, SMS or WhatsApp.
• During sales, festive periods or in exceptional circumstances, processing may take longer. We will let you know if there is a significant delay.

3. Estimated Delivery Time

• Once dispatched, orders usually arrive within 5–7 business days, depending on your location. Metro cities generally receive orders sooner; remote or rural areas may take longer.
• All delivery timelines are estimates, not guarantees. Delays due to courier operations, weather, strikes, regional restrictions, natural events or other circumstances beyond our control can occur, and COSMIC TATVA LLP is not liable for such delays.

4. Shipping Charges

• Orders with a value of ₹599.00 or more are shipped free of charge.
• Orders below ₹599.00 are charged a flat shipping fee of ₹0.00.
• The exact shipping charge is always shown in your cart and at checkout before you place the order. No additional shipping or handling charges are added afterwards.
• Shipping charges, once an order has been dispatched, are non-refundable.

5. Shipping Partners & Sharing of Your Details

We ship through third-party courier and logistics partners. To deliver your parcel, we share the following order details with the courier partner handling your shipment:

• Your name, mobile number and full shipping address (including PIN code).
• Your order number, the package contents and weight (as required for the shipping label and manifest).
• For Cash on Delivery orders, the amount to be collected from you at delivery.

The courier partner may contact you by phone, SMS or WhatsApp to coordinate or confirm delivery. Courier partners process this information under their own privacy policies. Please see our Privacy Policy for more on how we handle your data.

6. Order Tracking

Once your order is dispatched, we will email you the courier name and tracking number/link. You can also see your order status and tracking details at any time from My Account → My Orders. Tracking information may take up to 24 hours to become active on the courier's website after dispatch.

7. Accurate Address & Contact Details

• Please make sure your shipping address, PIN code and mobile number are complete and correct at checkout. We are not responsible for delays, non-delivery or loss caused by an incorrect or incomplete address or an unreachable phone number.
• Address changes are possible only before the order is dispatched — email support@cosmictatva.com with your order number as soon as possible. Once dispatched, the address cannot be changed.
• If a parcel is returned to us because of an incorrect address, a failed delivery after multiple attempts, or refusal to accept it, the order will be treated as cancelled. Re-shipping, if requested and possible, will be charged separately. For prepaid orders in such cases, the original shipping charge and any return-to-origin charge levied by the courier are non-refundable.

8. Delivery Attempts & Cash on Delivery

• Courier partners generally make up to 2–3 delivery attempts. Please ensure someone is available to receive the parcel and, for Cash on Delivery orders, has the exact amount ready.
• Cash on Delivery orders that are refused at the doorstep or cannot be delivered will be treated as cancelled. We reserve the right to decline Cash on Delivery for future orders from customers who repeatedly refuse deliveries, and to require prepayment instead.

9. Packaging & Damage in Transit

• Perfumes, room sprays and car fresheners are shipped in glass or similar bottles and are packed with protective material to minimise the risk of breakage.
• Please inspect the parcel at the time of delivery. If the outer packaging appears tampered with, crushed or leaking, we recommend refusing the parcel or noting the damage with the courier before accepting it.
• We strongly recommend recording an unboxing video of every parcel, starting before the seal is opened. This is mandatory proof for any damaged-bottle replacement claim.
• If the bottle of a Car Freshener, Room Spray or Perfume arrives damaged, report it to support@cosmictatva.com within 48 hours of delivery with your unboxing video and photographs. Eligible claims are handled strictly as per our Return, Refund & Replacement Policy — replacement only, no refund.

10. Lost or Undelivered Parcels

If your tracking shows the parcel as delivered but you have not received it, please check with family members, neighbours or building security and then contact us within 48 hours of the delivery status. If a parcel is confirmed lost in transit by the courier partner, we will ship a replacement of the same order at no extra cost. Refunds are not offered in place of a replacement, except where we are unable to re-ship the order.

11. Contact Us

For any questions about shipping or delivery, email support@cosmictatva.com or reach us through our Contact page.