Return, Refund & Replacement Policy

This policy applies to all purchases made from Cosmic Tatva, operated by COSMIC TATVA LLP. Please read it carefully before placing an order — by placing an order you confirm that you have read, understood and agreed to it.

1. No Return, No Refund

Our products are fragrance and devotional items (perfumes, room sprays, car fresheners, dhoop and similar goods). For hygiene and safety reasons, and because these products cannot be resold once dispatched, we follow a strict No Return and No Refund policy. This means:

• Products cannot be returned once they have been delivered.
• No refund (full or partial) is issued for any delivered order, whether paid online or by Cash on Delivery.
• We do not accept returns or offer refunds for change of mind, dislike of a fragrance, ordering the wrong product or variant, or any other reason not covered by Section 2 below.

Please check the product description, fragrance notes, size and quantity carefully before ordering. If you are unsure, contact us at support@cosmictatva.com before placing your order and we will be happy to help.

2. Replacement for Damaged Bottles (Only Exception)

The only exception to the above is a free replacement of the same product where the bottle arrives damaged (cracked, broken, shattered or leaking due to breakage in transit). This replacement is available only for the following product categories:

• Car Fresheners
• Room Sprays / Room Fresheners
• Perfumes

All other products (including dhoop, dhoop sticks and any other spiritual or devotional items) are not eligible for replacement, return or refund under any circumstances.

Conditions for a replacement

A replacement will be provided only if all of the following conditions are met:

• The product belongs to one of the three eligible categories listed above.
• The bottle itself is physically damaged (broken, cracked or leaking because of breakage). Damage to the outer carton or packaging alone, minor scratches, or dents that do not affect the bottle or its contents are not covered.
• The damage is reported to us within 48 hours of delivery (as per the courier's delivery timestamp). Claims made after 48 hours will not be accepted.
• Valid proof of damage is provided as described in Section 3.
• The product has not been used, tampered with or altered after delivery.

3. Valid Proof of Damage (Mandatory)

Because we cannot inspect the product ourselves, we require clear evidence before approving any replacement. Your claim must include:

• An unboxing video — a single, continuous, unedited video that starts before the sealed parcel is opened, clearly shows the shipping label with the order number, and continues until the damaged bottle is visible. We strongly recommend recording an unboxing video for every order you receive from us.
• Clear photographs of the damaged bottle from multiple angles, the outer packaging/box, and the shipping label on the parcel.
• Your order number and the name of the damaged product.

Claims submitted without an unboxing video, with edited or incomplete footage, or with unclear photographs may be rejected at our sole discretion. We may ask for additional information or evidence before making a decision. Any proof you send is used only to assess the claim, as described in our Privacy Policy.

4. How to Raise a Replacement Claim

• Within 48 hours of delivery, email support@cosmictatva.com with the subject line "Damaged Product – Order #[your order number]", attaching the video and photographs described above. You may also reach us through our Contact page, but the proof must be sent by email.
• Our team will review your claim and respond within 2–3 business days. We may ask you to keep the damaged product and packaging until the claim is closed.
• If the claim is approved, we will dispatch a replacement of the same product at no additional cost. Replacement shipping typically follows the timelines on our Shipping & Delivery page.
• If the same product is out of stock, we will offer an alternative product of equal value or ship the replacement once it is back in stock. A cash refund is not offered in place of a replacement.
• Each order is eligible for only one replacement claim per damaged product. Replacements are not eligible for further replacement except where the replacement itself arrives with a damaged bottle, subject to the same proof requirements.

5. What Is Not Covered

The following are not eligible for replacement, return or refund:

• Any product outside the three eligible categories (Car Fresheners, Room Sprays, Perfumes).
• Change of mind, dislike of a fragrance, or personal preference regarding scent, strength or longevity.
• Wrong product, size, variant or quantity selected by the customer at the time of ordering.
• Damage to the outer box, carton or label only, where the bottle and contents are intact.
• Damage caused after delivery, or by misuse, dropping, heat exposure or improper storage.
• Minor leakage or seepage of a few drops due to pressure or temperature changes during transit, where the bottle is not broken.
• Natural variation in colour or fragrance between batches, as our products may contain natural ingredients.
• Products that have been opened, used, tampered with or altered.
• Claims made after 48 hours of delivery, or claims without valid proof as described in Section 3.
• Orders where the parcel was accepted by the customer after visible tampering or damage without being noted with the courier.

6. Order Cancellations

• An order can be cancelled only before it is dispatched. To cancel, email support@cosmictatva.com with your order number as soon as possible. Cancellation is not possible once the order has been handed over to the courier.
• If a prepaid order is cancelled before dispatch, or if we are unable to fulfil an order and cancel it ourselves (for example due to a stock or pricing error, or because your location is not serviceable), the amount paid will be returned to the original payment method within 7–10 business days. This is the only situation in which a refund is issued.
• Cash on Delivery orders that are refused at the doorstep, or that cannot be delivered because the customer is unreachable or the address is incorrect, will be treated as cancelled. We reserve the right to decline future Cash on Delivery orders from customers who repeatedly refuse deliveries.

7. Missing or Incorrect Items

If an item is missing from your parcel or you have received a product different from what you ordered, please email us within 48 hours of delivery with your order number, an unboxing video and photographs of the parcel and its contents. Once verified, we will ship the missing or correct item at no extra cost. This does not entitle the customer to a refund.

8. Our Discretion

All replacement decisions are made by COSMIC TATVA LLP at its sole discretion based on the evidence provided. We reserve the right to reject claims that appear fraudulent, duplicate, or inconsistent with the proof submitted, and to update this policy at any time. The version published on this page at the time you place your order applies to that order.

9. Contact Us

For any questions about this policy or to raise a claim, email support@cosmictatva.com or use our Contact page.